We are a truly global company with a single operating platform that offers tailored concierge services and loyalty programmes

Why Ten?

As the global market leader for lifestyle and travel concierge and loyalty solutions, Ten’s highly personalized service increases customer satisfaction, engagement and brand advocacy for some of the world’s most prestigious consumer brands and financial institutions.

We offer a multifaceted service which is tailored to the needs of our clients and their discerning customers. Our portfolio of white-labeled and co-branded programs are proven to increase retention levels, strengthen acquisition and develop positive brand association.

Through our digital, mobile and high-touch services, our affluent, high-net-worth and ultra-high-net-worth members have access to around-the-clock concierge, exclusive offers, experiences and benefits and bespoke customer loyalty programs.

Ten is a truly global company and does not operate on a franchise basis or a call center model. We offer a single, seamless service at any time, wherever our members are in the world. Our teams of highly specialized lifestyle managers based in our global offices have access to a single proprietary knowledge management system. This allows us to expertly manage every request and leverage members’ preferences and create targeted marketing collateral that achieves positive, consequential engagement.

Each of Ten’s tailored programs are supported by comprehensive customer analytics and MI reporting and we strictly adhere to rigorous KPIs, SLAs and PCI-DSS regulations.

We offer tailored solutions for all budgets, so contact us today to find out how your company can benefit from Ten’s world-class service.

Unparalleled service

The member is at the heart of everything we do at Ten and we always aim to go above and beyond their expectations, delivering a ‘wow’ whenever possible.

When a member calls, within seconds they will be speaking to a bright, well-resourced lifestyle manager who quickly understands and responds to the request from a position of expertise. We recruit and train specialists from all corners of the globe who are knowledgeable in a wide variety of sectors, including travel, dining, entertainment, retail and home services.

We ensure that our members get an even better outcome than if they had managed the request themselves and always aim to deliver outstanding value to the member, irrespective of any commission that might be available to us. They have access to our Global Hotel Collection which offers fabulous rates and exclusive benefits at thousands of hotels across the globe, our International Restaurants Program that provides priority booking and complimentary courses and drinks at the world’s best restaurants, and directly negotiated airfare rates through our Global Flight Service.

Our specialists

We are a global company with local knowledge. We recruit and train experts from the fields in which they operate – including dining, travel, entertainment, retail, sports and home services – to become the most professional, responsible and courteous lifestyle managers in the industry. Our highly responsive lifestyle managers take the time to understand the needs of each member, then use their insider know-how and industry contacts, plus the combined experience of millions of requests, to deliver great results. Working in an open environment our lifestyle managers are encouraged to think outside the box, work with team mates and build their network of contacts to guarantee that our solutions exceed our members expectations. Our lifestyle managers work hard to deserve the trust placed in us by our members and wholly embrace our clients’ brands and values.

Innovative technology

Ten invests heavily in its technology portfolio and our internal knowledge management and CRM system offers a state-of-the-art support platform for our lifestyle managers across the globe and our members have exclusive access to state-of-the-art web and mobile platforms.

Designed by an in-house team of developers, our proprietary platform MAID (Management And Information Delivery) plays a vital role in our world-class concierge service and loyalty programs, allowing us to deliver a seamless, personalized and globally consistent service whenever a member calls from anywhere in the world.

Security is of upmost importance to our clients and all of our technology has strong data security processes in place. We are committed to protecting our members’ information and all of our systems are regularly tested by internal and external parties and are PCI-DSS compliant.

Global partners

Whether it’s arranging a sushi masterclass with Tokyo’s finest chef, securing front row seats for Paris Fashion Week or providing complimentary suite upgrades at the Four Seasons hotel in New York, our strong supplier partnerships allow us to secure exclusive access, discounted rates and value-adds for our members.

Our affluent members expect the very best in access and value, so we are committed to working with the most respected names in each lifestyle sector to build a global network of trusted partners.

We have thousands of trusted suppliers, both large and small, across the world. These are stored on our proprietary knowledge management system, which can be accessed by our lifestyle managers in all of our global offices.

We are a truly global company with a single operating platform that offers tailored concierge services and loyalty programmes