Our lifestyle managers are on hand 24/7 to help our members get the most out of life

Lifestyle and travel concierge


Our affluent, high-net-worth members around the world rely on Ten’s concierge service to support them with everything from the ordinary to the extraordinary. Our lifestyle managers are available around the clock and can organize anything that our members lack the time, expertise or contacts to plan themselves. It’s our main engagement tool and our corporate clients reap the rewards of a more engaged, loyal customer base.

The only limit to our concierge service is our members imagination and we will take on any request, provided it is legal and ethical.

We ensure our members feel at home wherever they are in the world. Our concierge service covers all travel and lifestyle sectors, including:

Travel

Our members have access to a 24/7 travel service, staffed by passionate, experienced specialists. Whether it’s a once-in-a-lifetime trip around the world , a short haul business trip or a week-long family vacation, our lifestyle managers can recommend and book the perfect getaway.

Through our exclusive relationships with dedicated flight partners, car hire companies, hotels and destination management suppliers we have access to the best fares and rates on the market and typically beat published rates offered by other travel agents. Our members also have access to exclusive benefits at the world’s top hotels through our Global Hotel Collection and directly negotiated rates with our Global Flight Service. Our 24/7 Travel team is licensed, ABTA bonded and ATOL protected.

We also offer on the ground support and our global reach means that members enjoy local knowledge wherever they are on earth.

Dining

Each of our restaurant specialists has a genuine passion for eating out and expertise in a specific type of cuisine. They have strong working relationships with maître d’s and managers at the world’s top restaurants, meaning that they can often access tables which aren’t usually available to the general public, and many venues offer our members complimentary drinks and courses. Find out more about our Global Dining Program here.

With new restaurants opening each week, we keep on top of all the latest news and can arrange reservations for opening nights and soft launches. We can book the chef's table in many of the top restaurants or even arrange for a Michelin-starred chef to cater for a private dinner party.

Entertainment

Our lifestyle managers have direct access to a live allocation of music, sport and theatre tickets, meaning it is effectively as if our members have their own private line to a ticket company. They tell us what they would like to see in advance of the on-sale date and we make the booking on the day. In this way, we give our members a better chance of getting tickets for popular events than the general public.

We are experts at getting our members into hospitality and VIP areas at major sporting tournaments, races, premieres and red carpet events.. We also specialize in arranging additional benefits to enhance the experience of the day.

Retail

Our shopping specialists are experts at tracking down items for members at the best price available. We use our huge pool of contacts, which we have built up and refined over the years, to ensure our members receive the best standard of service possible. We keep an eye and an ear out on the latest fashion trends and what piece of jewelry is going to be the next must-have item.

All the lifestyle managers in the Retail team are incredibly passionate about their work and can recommend and source the perfect gift for every occasion. We also work with personal shoppers and stylists to ensure our members always look and feel at their best.

Home services

We can assist members who are looking to hire someone to help them with any element of the home. We have a network of trusted window cleaners, general cleaners, domestic staff such as chauffeurs and security guards, removal services, as well as everything in between. Our supplier base has developed and matured over the past years to offer our members guaranteed quality and value. Whether a member's planning a home extension or simply needs some DIY advice, our specialists have the industry experience and contacts to help.

Get in touch with our Business Development team today to discuss how our concierge services can tie in with your company objectives.

We ensure our members feel at home wherever they are in the world